사회복지국

EBT Connectivity Issue

On Sunday, September 27 between 8 AM to 6 PM, users may experience intermittent access to Your Benefits Now (YBN) and to EBT information obtained from YBN and the DPSS Mobile App.

EBT information will be available directly from the EBT Project website at
https://www.ebtproject.ca.gov/.

Optional YBN Survey

California needs your input! We are creating a new and improved website for you to manage your benefits and want to hear from you. Please take a short 10-minute survey to let us know about your experience with YBN.

All responses will remain anonymous and your benefits will not be affected in any way. We appreciate your help!

Survey Links: :

i. Customer Survey
ii. Assistor Survey

Did you know?

As of April 28,2020, you can now use your EBT card to purchase groceries online at select retailers. For more information please click here to visit EBT online.

Pandemic EBT (P-EBT)

Due to Coronavirus (COVID-19), children who are eligible for free or reduced-price meals at school will get extra food benefits called Pandemic EBT (P-EBT). Please click here for more information.

If you are eligible and have not received your P-EBT card in the mail by May 22, 2020, please click here to apply online before June 30, 2020. The online application portal for P-EBT will be available starting on May 22, 2020.

ATTENTION

DPSS offices are temporarily closed to the public until further notice due to the COVID-19 health emergency. We will continue to provide service online and by telephone.

Click here for more information.

Out of State EBT Usage

If you need assistance with EBT transactions in Florida, Georgia, or New Jersey, please call the customer service number on the back of your EBT card and speak to a Customer Service Representative.

ALERT!!! Social Media, Telephone and Cell Phone Text Scam!

The EBT Cardholder Call Center reports that a comment posted on social media is advising cardholders to call (877) 449-7795 or cardholders are receiving calls or text messages from (213) 600-5667, (442) 284-5456, (978) 230-0875, (626) 590-9019 or (909) 699-3067. These phone numbers are requesting the cardholder to provide their card number and PIN to have their benefits posted right away.

These are SCAMs to obtain cardholder information. These are NOT phone numbers associated with California EBT. It is important for you to protect your identity and case information. DPSS will never ask for your personal security PIN.

If you suspect that you are a victim of these SCAMs, call the DPSS Customer Service Call Center at (866) 613-3777 for help right away.

Trouble opening your Electronic Notices?

If you are having trouble opening your electronic notices and receiving a “server has been blocked by an extension” error, we can help. Please click here for instructions.